FREQUENTLY ASKED QUESTIONS

Find out what International Students need to know about applying and studying at Laurus Higher Education

FAQS
Applying to Collins Academy

Can I speak with any staff about my study options?

Absolutely! Our friendly team is here to support you every step of the way. We recommend speaking with a registered education agent or one of our admissions advisors when planning your study journey. Contact us on 03 7068 0005 to discuss course options, entry requirements, fees, scholarships, career support, and student life in Melbourne.

To avoid delays in admission processing, submit a complete set of supporting documents including:

    • Valid passport
    • Copies of academic transcripts.
    • Certified copies of all graduation certificates in both the original language and English
    • Evidence of English language proficiency
    • CV, work reference letter (if applicable)
    • Statement of Purpose for offshore students

Our next intakes are 8 Feb 2026, 20 July 2026, 15 Feb 2027 and 19 July 2027

Yes. Laurus Higher Education is proudly part of the Laurus Education Group, a leading group of Australian education providers based in Melbourne, focused on delivering high-quality, career-ready programs.

Your offer letter outlines the deposit payment required to accept your offer and secure your place in your program. This payment is allocated towards tuition for your first term.

After you have enrolled, you will be invoiced for any outstanding tuition or fees due. Due dates vary depending on the charge and are displayed clearly on your invoice.

Any international or domestic student who meets the entry criteria can apply. Visit our courses or speak with our admissions team to check the specific requirements for your course of interest.

While Laurus does not offer on-campus accommodation, we assist students in finding affordable housing nearby, including partnerships with providers like Together Co-Living. Learn more on our Student Experience page.

The college requires an initial payment, incorporated into the Letter of Offer, to generate the Confirmation of Enrollment (COE). The outstanding balance can be conveniently settled through instalment payments throughout the course duration. Detailed information about the payment plan will be outlined in the Letter of Offer.

Yes. If you’ve previously completed equivalent units at another registered provider, you may be eligible for credit transfer. Contact our admissions team for details.

FAQS
Current Students

I would like to speak with someone regarding my studies, or fees. Who do I contact, and can I speak with someone in person?

Depending on the request there are several support emails to contact.

For all general enquiries regarding to student life, academics, and studies, please contact the student experience team at: Student.Support@lhe.edu.au

And if you would like to book an appointment with the student experience team, you can book an appointment using the link here

For all fee enquiries please contact: accounts@lhe.edu.au

For all IT enquiries, please contact IT at: it@lhe.edu.au

Orientation is compulsory and held at Level 3, 311 Flinders Lane, Melbourne. You’ll receive an email confirmation one week before. Orientation includes document checks, timetable info, and uniform fittings.

We look forward to welcoming you at Laurus Higher Education!

When applying for suspension you will be given 7 working days to provide evidence for your application. This evidence must be compassionate and compelling, demonstrating a situation beyond your control. This falls into four categories:

  1. Serious illness or injury, where a medical certificate states that the student was unable to attend classes.
  2. Bereavement of close family members such as parents or grandparents (a death certificate should be provided).
  3. Major political upheaval or natural disaster in the home country requiring emergency travel.
  4. A traumatic experience such as being involved in or a witness to an accident or crime (these cases should be supported by police or psychologists’ reports).

Unsatisfactory Course Progress is defined as being ‘Not Yet Competent (NYC)’ in more than 50% of the units during a study period (Term). To achieve competent (C) status in a unit, you are required to pass all assessments.

For example: If a term is six units of study, you must complete three units of study to avoid this warning letter. Do note, this is just to avoid a warning letter. Completing your course requires the completion of all units of study.

The ITR is issued when a student has received unsatisfactory course progress letters for two consecutive study/term periods and has not successfully implemented the provided support or intervention plan.

To address this situation, we recommend the following steps:

  • Appeal the Decision: You have a window of 20 working days to appeal the decision. 
  • Book a Meeting: Schedule a meeting with our Student Experience Team to discuss your case in detail. This meeting will provide an opportunity to explain any challenges you’ve faced and explore potential solutions.

 

Please be aware that failure to appeal within the specified timeframe may result in the cancellation of your Confirmation of Enrolment (CoE).

Please contact our Student Experience Team at least two weeks before the term break period. They can be reached via email here: Student.Support@lhe.edu.au

In your email, you will need to attach a Request Form for your holiday letter to be processed and provided. This can take up to 10 working days to process.

ASK ANYTHING

Feel free to reach out to us if you have any doubts – our team is here to help and happy to provide clarification or assistance!